Customer Care
Everything you need to know about shopping with Belle Allure, including shipping, returns and frequently asked questions.
SHIPPING & DELIVERY
For any shipping and delivery enquiries, please reach out to:
Belle Allure ships nationwide within South Africa with the help of The Courier Guy.
Orders are typically processed within 1–2 business days once payment has cleared.
Free shipping is available on orders over R2500. A flat shipping fee of R150 applies to orders below this amount.
Estimated delivery times:
- Major cities: 2–4 business days
- Regional areas: 5–7 business days
Once your order has been dispatched, you will receive a tracking number via email.
We currently ship within South Africa only. Please ensure your delivery address and contact details are correct at checkout.
RETURNS & EXCHANGES
For any return and exchange enquiries, please reach out to:
We want you to love every piece you purchase.
If you would like to return or exchange an item, please contact us as soon as possible after receiving your order.
Return conditions:
• Items must be unworn, unused and in their original packaging with tags attached
• Sale or promotional items are final sale and may not be returned
• Special-order pieces may not be eligible for return or exchange
Once approved, you may choose between an exchange, store credit or refund, subject to inspection.
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
Approved refunds are processed back to the original payment method within 7–10 business days after inspection.
FREQUENTLY ASKED QUESTIONS
For any additional enquiries, please reach out to:
Yes. Belle Allure Boutique is located at Bedford Centre in Bedfordview, Johannesburg.
Shop U42, Bedford Centre Cnr Smith Road & Van Der Linde Rd
Bedfordview, Germiston, 2007
Bedford Centre is one of Johannesburg’s premier fashion and shopping destinations, known for its elegant and European-inspired shopping experience.
We currently ship within South Africa only.
Sale and promotional items are final sale and cannot be returned or exchanged.
Our collections follow European sizing. If you are unsure about sizing, please contact us and we will gladly assist you.
Orders are usually delivered within 2–7 business days depending on your location.
Once your order has been dispatched, you will receive a tracking number via email.
